CCS PARTNERS WITH YOU FROM THE START
Our partnership approach begins before you sign a contract. We discuss your needs, get the square footage of the area to be cleaned, and the frequency of services you require. We then provide you with the cleaning specifications that meet your criteria and budget.
CCS walks through the entire facility with you, making notes of requirements and any areas that need special attention. Every member of our cleaning team is made aware of your detailed needs and the high standards they must maintain to ensure your satisfaction.
Flexible to Fit Your Schedule
CCS system can adapt to any cleaning specifications and schedule. We realize schedules vary depending on your hours of operation and the type of facility you. While cleaning tasks are normally performed after business hours and on weekends, services can be scheduled from one day to seven days a week, and during any hour of the day.
To request a cleaning service proposal or additional information, please contact us today by calling 972-262-3120 or filling out our contact us from.
WHY IS CCS JANITORIAL SERVICES A PREFERRED CHOICE?
We are the 365-day single source provider for all of your commercial cleaning service needs; whether you need a one-time service call or an ongoing maintenance program.
CCS Janitorial Services operates throughout the DFW Metroplex. If you require multiple services, even in multiple places, we will provide across the board expertise for commercial cleaning services (in addition to any of our other services you need), conveniently integrated under one contract.
No surprises. Beginning with the RFP, you tell us what you expect, and our pricing is based on meeting those expectations. You will learn ways to reduce unnecessary costs, plus get a fair price for our services. You can be confident that your money is being carefully and wisely spent.
What Makes CCS Janitorial Services Different?
All janitorial service companies may appear similar until you take a closer look at CCS. The key issues that separates us from other commercial cleaning services include:
Over 30 years of experience.
Full range of building and commercial cleaning services. CCS consistently leads the field in initiating the use of more efficient cleaning approaches; this includes environmentally responsible chemicals, simplified chemical mixing centers, enhanced vacuum filtration systems, lightweight maneuverable equipment, and an ongoing investment in specialty equipment.
Powerful management tools. These systems facilitate communication, increase worker productivity, and integrate processes to measure the success of your commercial cleaning services. On call personnel accessible 24/7, 365 days a year.
CCS’s phenomenal growth can be attributed to the five important basic principles that were established from the first day of operation.
1. To Treat Our Customers As Life Time partners
We are always interested in finding out how we are doing, and ways to improve our company. CCS strongly believes that a satisfied customer makes for the best advertisement.
2. To Look At Our Business Through The Customer's Eyes.
Fair or not, customers’ perception is the ultimate judge of service. CCS makes it a regular practice to see and hear during our contracts with our clients. Through our area managers, inspections, telephone surveys, and “rate-us” cards we are always looking for feedback and ways to improve our service quality.
3. To Deliver More Than Is Promised
CCS believes perceived service quality is the difference between what clients expect and what they get. The surest way to make the customers totally pleased with our service, come back for more, and tell others how good we are, is to practice the " and then some" principle. Our Products do what we said they would and then some. Our service is prompt and courteous-and then some. It is our willingness to go the extra mile, which separates us from the rest.
4. Motivate The Labor Force
A special concept of labor motivation is exactly the tool we use to overcome the recurrent problems of dealing with a typical janitorial company such as:
A) Cancellation of accounts due to poor labor
B) Difficulty in getting hard working, motivated individuals to do a job.
C) Inconsistent service due to cleaner absenteeism and lack of experience.
To overcome the above potential problems, CCS has implemented programs such as:
A) Attendance bounces
B) "Cleaner of the month" picked by building supervisor and area manager
C) Customer satisfaction bonuses.
5. Focus Everyone Efforts on Rewarding The Customer, And Reward Everyone for Rewarding The Customer
Employees, like all of us, do what they can to get rewarded and CCS has created a workable system that rewards employees for providing great service. Even an expensive reward system, when compared to the cost of losing loyal customer and creating new ones is one of the world’s greatest bargains. Rewarding the customer is everyone's job. Properly carried out, it becomes a triple reward system, because the customer, the company and the employees all win. We do not believe there is a better definition of "success" than that.
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